Refund policy

Please look over your order as soon as it arrives. If you have received incorrect, missing, or defective item(s), contact our customer service team within 3 business days of receipt of your order, you can email: customerservice@shop112.com.


You have 25 days to exchange an item for store credit, whether in-store or online.

 

Return Policy:

Returns are accepted for STORE CREDIT ONLY (No Exceptions).  

  • PLEASE NOTE: Purchases of 30% OFF or more are FINAL SALE and are not able to be returned for store credit or refund.( NO EXCEPTIONS)
  • NON-RETURNABLE /EXCHANGEABLE ITEMS: Jewelry, Swimsuits, Bodysuits, Hats, Sunglasses, and Gift Certificates are FINAL SALE and CANNOT be returned for exchange or store credit. (NO EXCEPTIONS)
  • Shoes must be returned in its original box. Damage to the shoe box (tape or other markings) makes this item ineligible for return.
  • All Merchandise must be returned in NEW CONDITION with all tags attached.
  • ANY ITEMS RETURNED with smells of BODY ODOR, PERFUME, DEODORANT, MAKEUP STAINS, SMOKE, PET ODOR OR PET HAIR will be REFUSED. (NO EXCEPTIONS)
  • If your item does not qualify for a return, you will need to make arrangements for it to be returned to you. If arrangements are not made within 30 days, item or items will be donated to a local shelter.

Exchanges:

If you would like a size exchange for the same product, they are based on availability. If your item was mailed back for an exchange and your size is not available, we will issue a store credit.

If item is Final Sale, an exchange is not available. 

 

Shipping your Exchange for store credit:

If you aren't local, please ship your return back to:

Shop 112 Returns

1111 N. 10th st. Suite F

Mcallen, TX 78501

Once we receive your return, please allow 1-3 days to process your item, then we will issue you a gift card with the designated amount to either your email or via a text message (whichever you have your alerts set to).